Job Description

 

Job Title:                     District Computer Technician

Reports To:                 Business & Operation Officer

School/Program:       Odyssey Academy

Primary Work Site:    Campus as Assigned 

Calendar Days:           210

Pay Scale/Status:      Paraprofessional Pay Scale (PCT7)/Non-Exempt

 

Summary:

Provide technical support to campus and administrative staff. Primary duty is desktop hardware and software support, installation of school approved applications, occasional network and server troubleshooting required.

 

Responsibilities and Duties:

• Immediate response to campus service requests
• Repair of school technology equipment as required
• Communicate resolution of problems to end users in a timely manner
• Assist in the training and support of end users
• Installation and testing of school approved software
• Protection and removal of computer viruses
• Manage user accounts and maintain security levels as defined by district procedures
• Contact product support through appropriate means to resolve technical problems related to specific software/hardware applications.
• Other duties as assigned

 

Supervisory Responsibilities:

• No supervisory responsibilities.

 

Qualifications:

Education/Certification:

• High School Diploma or equivalent
• Associate’s Degree or trade school preferred
• Technical certifications for Microsoft and Cisco given extra consideration

 

Knowledge/Skills/Abilities:

• Demonstrated competency in computer hardware and software applications
• Strong knowledge of Microsoft Operating Systems and Productivity Software
• Knowledge of basic networking and wireless
• Strong problem solving abilities
• Strong customer service skills

 

Experience:

• Experience in a technical/customer support role preferred
• Three to five years desktop hardware and application support preferred